Whoosh Operations Development Manager

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

To lead on Whoosh range management, range expansion and product availability. In doing this, support scaling the Whoosh proposition in wider collaboration with a cross functional team, whilst taking ownership for the specific operational levers required for the rollout and continued optimisation of the Whoosh proposition within the Online ecosystem.

Think and operate strategically to ensure robust and scalable solutions are embedded amongst technology, support teams and wider trading and operations teams. Engage with partners across Tesco, working with others to deliver objectives and deliver measurable improvements.

Take ownership of processes and systems, making sure they are effective, efficient and scalable; you spot issues and swiftly find the best solutions.

• Consult across all cross-functional Whoosh teams and wider Online teams to lead on Whoosh range management, range expansion and product availability.
• Act as a key conduit with Whoosh Online Trading, Whoosh Proposition development, Technology, SRD and Supply Chain.
• Develop a clear and robust operations plan for both Seasonal, short term and long term trading plans.
• Work alongside the Whoosh proposition team to define and craft the range for the Whoosh customer offering, including handling and scoping trials.
• Use data driven insights to inspire changes to customer proposition and merchandising principles.
• ‘Join the dots' for sophisticated problems and fast resolution of issue management.
• Taking an end-to-end view of execution to ensure customer experience is as efficient as possible in an evolving and fast paced market, whilst building scalable solutions.
• Spotting new optimisation opportunities and crafting business cases to support the continued rollout.
• Ensuring Tesco project management principles are followed including partner management, set up/organisation of the project, budget set up/controlled with cost savings delivered and communicating with/motivating natural work team members.
• Managing interdependencies and any potential conflicts, working with others to deliver the project objectives/scope and for the good of customers, colleagues & planet.
• Taking ownership of processes and systems, making sure they are effective and efficient; you spot issues and swiftly find the best, simplest solutions.

Operation skills relevant for this job:

• Accuracy and attention to detail
• Documentation of process
• Independent thinking and proactivity
• Ability to automate and optimise ways of working
• Partner mapping
• Interpersonal skills, both written and verbal
• Microsoft Office with advance Excel (Pivot/VLOOKUP)
• Analysing data and converting to strategy
• Project management experience, including significant partner management skills

Experience relevant for this job:

• Retail operations
• Online range and availability principles
• Critical thinking
• Attention to detail
• Finance awareness
• Prioritisation
• Project Management
• Microsoft Office

#LI-DS2
​#LI-Hybrid

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.