FAQs

Below is a list of our most frequently asked questions. If you can’t find what you are looking for or have any feedback please contact us.

Our first priority is to make sure every colleague is paid quickly and correctly. To do that, our policy is always to pay colleagues directly into their bank accounts wherever possible. This applies to all of our colleagues, both permanent and temporary – we make no distinction.

However, in some instances, a small number of colleagues are not able to share any bank details with us. This can be for a number of reasons, and in those cases, we want to help those colleagues who can’t share bank details by offering other ways of being paid.

In such a situation, we might issue what is known as a Tuxedo card. We only do this in the most exceptional of circumstances, and as a last resort in situations where colleagues are unable to share bank details with us. To put that in context, out of the 300,000 colleagues we employ in the UK, fewer than 200 are paid by Tuxedo cards each month.

Colleagues joining us on a temporary basis, for example to help serve customers over Christmas, will be paid directly into their bank accounts as soon as they provide these details.

If a colleague has been using a Tuxedo card but their situation changes, we will ensure they’re paid into their bank account as soon as possible.

Any colleagues who have been paid with a Tuxedo card, having provided bank details, should get in touch with the People team directly and we will look into the issue immediately.

One of the most important things to us at Tesco is that we have an inclusive workplace where everyone feels welcome and where we support people, no matter their circumstance. We want to give all our colleagues the same opportunities and support, and this includes the way in which people are paid.

You can find out more about our approach to pay and reward here.

For a role in our stores or distribution centres, it can take up to five weeks to hear the results of your application, depending on the volume of candidates.

For a role in our offices, one of our recruiters should be in touch within two weeks of the closing date of the role.

If you haven’t heard from anyone after this time has passed then please email Resourcing.Team@uk.tesco.com and they will be able to help.

We are sorry to say that you have not reached the minimum criteria required in our automatic screening. Have another read through of your answers: what would you change if you were to put yourself in our customers' shoes?

All candidates are required to provide proof of their Right to Work in the UK in the amendment to the Immigration, Asylum and Nationality Act 2006.

Please see the link for a list of acceptable documents that you can use: 

https://www.gov.uk/government/publications/right-to-work-checklist

Head on over to https://www.tesco.com where you’ll be able to locate the store’s address and contact number.

We will recruit colleagues from the age of 16 who have passed the school-leaver age for your region, subject to restrictions for specific roles. There is no upper age limit.

It could be down to the high volume of candidates, however it could also be down to your right-to-work check. Check your inbox and junk box to see if you have received anything from noreply@tescortw.co.uk. If not, then email Resourcing.Team@uk.tesco.com or give them a call on 0333 999 7773 and they’ll be more than happy to help.

For stores roles head on over to www.tesco.com/store-locator where you’ll be able to locate the store’s address and contact number.

For office roles please contact your recruiter or the hiring manager who arranged your interview.

On your dashboard open up ‘settings’ on the top right of the page. There you can change your account settings and password.

You can email Resourcing.Team@uk.tesco.com and ask them to delete your account. They will do everything for you and send you confirmation once it has been deleted.

We are unable to take CVs via email and it isn’t secure to send sensitive documents without them being encrypted. If you follow the application process it will make sure that everything is safe and secure and goes to the correct vacancy and hiring manager.

Contact either the recruiter for your role or the team on Resourcing.Team@uk.tesco.com and they will be happy to help.

If you have forgotten your password, please follow this link to reset your password:

https://apply.tesco-careers.com/members/?view=fp&nojs=Y

Please make sure you follow the 'Forgot your password?' link without completing any other fields. You will soon be asked to enter your email address you initially registered with. Once you have done this, your user name and new password will be emailed to you.

Should you experience any technical difficulties, please get in touch with the recruitment team on Resourcing.Team@uk.tesco.com. Sending as much information as possible, such as screen shots, is really helpful so we can try and fix the problem.

You will find a ‘Sign up for job alerts’ button at the bottom of most of the pages on the Tesco Careers website. Once selected you will need to log into your account and click the jobs > job search option. Then you’ll see a blue box where you can subscribe to job alerts by different preferences such as Country, Location, Distance, Job Category, and Contract Type. If you haven’t got an account you can create one on this page.

To cancel an email alert you can do this under ‘saved job alerts’ under the jobs option.

Job alerts are emails that are sent to your email address when a role comes up that’s right for you. To sign up for job alerts, you’ll need to create an account and set your alerts by telling us what position you’d like. Then, when a job that suits you is available in your area, we'll send you an alert to let you know.

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