Insight Executive - Knowledge Management

The insight team's mission is to influence Tesco to make confident decisions because we understand Customers and Colleagues better than anyone. Our key priorities are setting the customer agenda, commercialising insight, business partnering internally and externally, storytelling and democratising insight.

In this role you will lead and manage the organisation of our Insight team's extensive knowledge management platform so that it be used effectively by colleagues across the Tesco Group and support the integration with current and developing AI capabilities.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

• Owning the roadmap for continuously improving the Insight team's approach to both knowledge management and sharing aligned to the broader team's goals.
• Developing and maintaining guidelines for curating, publishing and housekeeping of Insight reports and knowledge in collaboration with the wider Insight team to keep content relevant and up to date.
• Acting as day to day champion, mentor and product support for the Insight team, business colleagues and agency partner users.
• Raising awareness of our knowledge management platform and supporting our published Insight team's knowledge to reach the most relevant audience in Tesco.
• Understanding business success and challenges by combining usage data and regular feedback.
• Working closely with external platform providers to maintain a reliable user experience and prioritise developments.
• Encouraging a community of practice for Insight knowledge management across the Tesco Group - Bank, Mobile, Ireland, Central Europe & Technology.
• Defining and maintaining user security access groups, permissions and guidelines to keep confidential information secure.
• Working with Technology teams to ensure our processes and platform comply with agreed standards.
• Monitoring external market trends in knowledge management trends including generative AI capabilities.

• Number of years experience either in an insight function directly or using insights in a relevant commercial industry.
• Background in Knowledge or Information Management and Knowledge Management Platforms
• Experience working in a fast paced environment with multi-functional colleagues
• Storytelling and content curation skills particularly in digital environments
• Good communication skills with ability to lead training/workshops
• Solid grasp of different insight approaches and tools.

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We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving.  And helps make every day a little better for you and your family.  These include but are not limited to:

• Colleague bonus scheme
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here 
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.