Associate UX Researcher - Customer - Loyalty & Support

We’re looking for an enthusiastic and curious associate UX Researcher with a keen eye for detail to join our multidisciplinary team.

As an associate researcher at the UK’s largest supermarket, you’ll become a crucial part of helping millions of people shop better. You’ll discover the how, why and when of customer needs, helping shape and validate solutions that improve every stage of a customer’s shopping journey. You’ll learn how to balance business goals with user expectations, generating research that helps solve both. And you’ll work with a team of true experts who can help you overcome every challenge.

Audiences don't get bigger or more diverse than this. We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll need a big appetite for research methodologies. That includes qualitative and quantitate research, customer interviews and data synthesis.

Empathy mixed with insight and collaboration is the recipe for successful research. So, you’ll be learning from and collaborating with the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.
Our signature dish is our research library, so you'll get to grips with how to work with big data sets and complex reports.

Here’s a taste of what you can expect.

You’ll join a business that values your experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive.

• Design and conduct research to provide user-centred, insight-driven recommendations across a range of projects and product areas.
• Write research briefs, define research plans and timelines, conduct qual and quant studies, analyse results, create verbal and written reports, present to stakeholders.
• Collaborate with other teams, such as the Online UX Design Team and product owners to understand key business requirements and priorities.
• Exhibit the ability to apply a range of UX research methods and turn research findings into actionable recommendations.
• Contribute to the advancement of best practices in UI and UX design research by sharing knowledge, insights and processes.
• Support the UX researchers with workflow and project management by facilitating prioritisation, identifying milestones and risks, streamlining comms and ensuring the team has the resources it needs.
• Evangelise research practices standards across the team.
• Identify and solve workflow issues, such as coordinating research activities and booking labs.
• Raise the profile of the UX Research Team by identifying and sharing success stories and helping stakeholders understand the team's value and contribution.
• Assist with organising and facilitating team meetings and activities, maintain tools, create playbooks and onboard new team members.
• Help manage relationships with external parties, such as vendors.
• Follow our Business Code of Conduct and always acting with integrity and due diligence.

• A sound awareness of UX research methodology and practices
• Hands-on experience with a range of qualitative and quantitative research methods and techniques, such as usability testing, ethnography, contextual enquiry, creation of user personas, journey mapping, surveys, competitor analysis and heuristics.
• An understanding of user-centred design principles and their application to interface and service design.
• Some knowledge of Agile and Lean practices.
• An appreciation of the trade-offs between user needs, business requirements and technical constraints.
• Experience creating research plans to identify key milestone deliverables to peers and senior level stakeholders.
• Either a university degree of 2:1 or higher in human-computer interaction (HCI) (or a related field such as design), or the equivalent years of professional experience.
• Experience using software tools for both lab-based and remote user testing. This could include UserTesting.com, Optimal Workshop, Morae, Tobii, InVision.
• Experience in Usability / UX lab-based testing is desirable.
• The ability to build solid working relationships with peers and senior leadership
• Strong written and verbal communication, and presentation skills.
• The ability to solve problems creatively and effectively.

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving.  And helps make every day a little better for you and your family.  These include but are not limited to:

• Colleague bonus scheme
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here 
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.