Technical Programme Manager (New Stores, Deployment and Vendor Management)

Our objective is to ensure we are able to efficiently and effectively deploy and maintain hardware and systems to our stores in order to serve our customers ‘a little better every day.’ To achieve this, we work closely with multiple teams across technology, key suppliers and business teams to ensure seamless delivery of customer and colleague facing technology for key business outcomes.

Our stores technology portfolio is constantly changing and adapting to serve customers and future proof our business. This Technical Programme Management (TPM) role will have the opportunity to deliver across a number of our key initiatives with the Property programme over the next 18 months.

The ideal candidate for this role will not only be able to understand complex technical concepts, but will have exceptional verbal and written communication skills. A willingness to learn and flex based on the demands of the programme are key to succeeding in this role.

In the initial planning phases, this role needs to understand the what but also quickly ascertain an understanding of the how with the key stakeholders for the respective programmes in retail. This role will be responsible for delivering core programmes but also work to cutover technology initiative and change into the property programmes –

• Launch exciting new retail propositions
• Scaling of the Retail Platform and Till Hardware Deployments

The Store Hardware, including New Stores and Refresh team, are responsible for the seamless delivery and deployment of technology into stores across a wide variety of programmes, the objectives of the team are as follows:

• Deployment of large scale, complex technology hardware (upgrades/replacements of existing hardware and rollout of new solutions)
• Working with teams to ensure the safe cutover of technology change into store programmes
• Taking a lead role as the ‘integrator’ between Property development and Technology to enable the opening and refresh of our physical store estate
• Working with key technology suppliers, to manage and maintain third party technology products that run our stores
• Understanding supplier hardware roadmaps for end of life/end of support life products and opportunities for cost saving for the Tesco business (RFI/RFP situations)

You will initially be responsible for the delivery of a new proposition and the required changes to in store hardware, working across the team to get a solid understanding of the requirements and impacts. This role will scale out as you get a better understanding of the respective programmes to work with vendors to assist in the delivery of a larger business initiative.

This will include:-

• Bringing together, coordinating and energising virtual Technology teams to deliver programme goals
• Delivering key requirements for key business initiatives through technology suppliers. Ensuring they are clear on expectations and deliver to contractual obligations
• Setting up new and managing existing processes (change control and hardware ordering to the required lead times)
• Liaising with various teams across Technology, Property and Procurment to ensure technology deliverables are on time and to budget
• Owning and managing the respective plans, with clear milestones and dependencies identified
• Proactively identifying issues, risks and dependencies and working closely with Product and Engineering teams across the programme to resolve, mitigate, transparently track and make visible to the relevant teams, stakeholders
• Understanding any trade-offs and risk mitigation steps required, make these visible to the Product and Engineering teams
• Work across multiple locations and geographies to ensure deployments happen on time and within SLA
• Assisting the Lead and Senior Technical Programme Manager with accurate and timely information for forecasting and budgetary purposes

Deliverables

• Build the ‘store deployment’ plans and hardware delivery requirements for the new propositions with internal programme teams and suppliers
• Work closely with the Lead Technical Programme Manager to resolve impediments and manage stakeholder expectations for technology change
• Raise hardware orders and manage suppliers to the agreed lead times
• Collaborate with subject matter experts in the area to help guide and deliver the plan

Key Skills and Experience

The ideal candidate must have demonstrated below key skills in their current and past roles:

• Proven record of delivering technology programmes (ideally experience of delivering technology hardware related programmes)
• Have experience of building credible relationships both inside the organisation and externally
• Good influencing skills
• Strong project, stakeholder and programme management skills
• Strong vendor management and influencing/negotiating skills
• Strong reporting skills for programme status and financial forecasting
• Excellent communication and influencing skills and adaptability to changes
• Be flexible and willing to adapt to the changing needs of the programmes

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.