Insight Analyst

This role sits in the central Analytics & Insight Chapter and receives briefs from across the business, with the primary focus being Brand and Comms development. With the role seeing a balance of work between our ongoing Brand Tracker and ad-hoc requests from the business.

Tesco Mobile is an Agile organization, meaning that we work very closely with stakeholders to understand their needs and objectives and then implement appropriate solution. The role also requires close collaboration with internal data analysts and strong business understanding to make sure that we have a holistic view of the market combined with internal data sources to ensure customer-driven commercial decisions.

The role will require strong relationship building and communication, to ensure that briefs are stress tested, to provide maximum value to the business, with presenting findings and influencing stakeholders being a key focus of the role.

You will be commercially aware and a strong storyteller and deliver insight with impact and have the courage to challenge the status-quo to ensure that the customer is at the heart of decision making.

Managing external agencies and getting value for money for ad-hoc projects and brand tracking will be a big part of the role, although you will be prepared to get hands on, using internal data and research resources to provide the business with customer guidance.

About the Team

The Analytics & Insight Chapter sits at the heart of the Tesco Mobile business, providing the business with essential data and insight to drive business decisions, partnering with functions across the business, such as marketing, commercial, digital and channel to understand business needs and then implement solutions.

The Analytics & Insight Chapter, is a diverse one covering sales, behavioral, attitudinal, competitor and customer experience datasets, providing us with a holistic view of our customers and the market, which allows us to live out our mission make customers & consumers the focal point of business decisions. We aim to both inform and challenge the business on developing opportunities and threats and proactively unearth insight to improve business strategy and maximize commercial return to the Tesco Mobile business.

- Manage and maximize our relationship with our Brand Tracking agency KPMG, to ensure that insights are delivered in a timely manage and to a high standard.
- Supporting and challenging brand development across the full marketing mix to ensure it’s built on strong customer insight – from identifying unmet needs through to proposition development and testing
- Reviewing brands performance via a robust measurement and work with the brands team to take action where and when needed. 
- Proactively search out best practise approaches to research and insight gathering – incl. the standardisation of key approaches to enable consistency & efficiency across Tribes & Squads
- Building excellent partnerships with my internal stakeholders and agencies and reviewing the process/way of working with our key suppliers. 
- Communicating and democratizing insights and brands opportunities in an impactful way, using commercialization & storytelling skills to enable action and inspire innovation.
- Receive and stress tested briefs from around the business, to develop them and implement the best solution for the business need.
- Broad range of market research and analytical skills.
- Project and people management (direct and transversal).
- Ability to simplify the complex and generate precise insights then communicate them clearly. 
- Commercial and storytelling skills.
- Combination of creative and analytical skills.
- Belong to the Insight & Analytics squad responsible for end-to-end delivery of a product to deliver value to Tribes and Centres of Excellence
- Bring your individual expertise to the squad to deliver at pace using short cycles of experimentation with a ‘fail-fast-learn-fast’ attitude
- Knowledge share across the Squad and Chapter to upskill across the group
- Embody an Agile mindset and culture to contribute to the growth in agile maturity of our business

* Ability to manage stakeholders at all levels to ensure they have access to the right data, at the right time, in the right place
* Skilled at adapting communication for both technical and non-technical audiences
* Long track record of creating compelling data visualisations
* Highly numerate and logical
* Ability to resolve data-related problems
* Ability to collaborate and work effectively in a team
* Comfortable with being the owner of a key business resource and managing this responsibility independently
* Highly organised and able to juggle multiple priorities concurrently

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Annual bonus scheme 
• Holiday starting at 25 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

A 50-50 joint venture between Tesco and Telefónica O2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.

We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology – it’s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do – allowing us to respond at pace to our customers’ needs. It encourages variety of thought and enables us to thrive, both individually and collectively.

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working.  Our base will be the office, where we connect, collaborate and innovate – and there will be the expectation for everyone to be in the office more often than not. For Head Office roles we therefore expect colleagues to spend a proportion of their time at our offices.

 We are supportive of colleagues having conversations with hiring managers about what office presence will look like in the context of the role.