Digital Data Analyst (Tesco Mobile)

You will be joining an established, but small, digital optimisation and analytics team to bolster and support on driving data and insight to improve NPS and sales across the tescomobile.com estate.

As the subject matter expert on detailed digital data, you’ll work alongside the web analyst and other marketing insight teams to seek out and gather analytical insight, stakeholder inputs, customer feedback which will help inform and drive our optimisation programme.

Key Stakeholders: 

• Be the “data geek” in the team
• Provide accurate data, reporting and access to data & reporting for business users
• Support digital and technology development teams to ensure data capture, reporting and integration into data warehouses and analytics is delivered.
• Deliver and support daily, weekly and monthly reporting requirements across the digital team and business users – not simply delivering data, but also providing insight & suggestions for improvement
• Deliver change to existing systems, processes, reporting and analysis
• Perform analysis on the data & reporting in order to drive customer and business insight in order to improve performance and results, in particular across

1. Sales channels (conversion rate / sales units)
2. Self-service channels (NPS / sentiment)

Experience of contributing to CRO initiatives

• You are curious and forensic in your approach to customer experience problem solving through data

• Background in digital data & analytics with hands-on attitude & ability to deliver
• Experience of using web analytics technologies from Google and Adobe (BigQuery / Data Warehouse)
• Experience of SQL
• Understanding of structured data layers to extract key dimensions from web browsing behaviour
• Experience of developing reporting and demonstrable success in taking this reporting and producing analysis that informs business decisions (e.g. budget efficiencies, improved sales performance, etc.)
• Knowledge of digital (web, app, other), best practice design and technical understanding an advantage
• Experience of creating automated reporting / dashboards
• Experience of contributing to CRO initiatives

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• An annual bonus scheme which you can achieve up to 3.5% of base salary
• Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
• Holiday starting at 20 days plus a personal day
• A retirement savings plan - 4%-7.5% contribution rate
• Life Assurance - 5 x contractual pay
• Buy As You Earn Scheme
• Save As You Earn Scheme
• Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
• Deals and Discounts through many other external businesses

About the team 

The Digital channels team sit within the Sales & Service Directorate, at the frontline for customers in-store, on our apps, online at tescomobile.com and via our UK based contact centres.

As Digital experts, we are a close-knit, small but mighty team of passionate and dedicated online professionals from different career backgrounds, bringing our best to work every day with the shared objective of building and delivering best in class sales and service experiences for Tesco Mobile customers.  

A high performing team, setting challenging goals for ourselves, we always have our eye on the numbers, as we seek every opportunity to grow our channel performance and deliver measurable results back to the business.

You will thrive in this team if you enjoy a fast pace of work, a quick rate of change and having a bit of fun along the way.