Project Manager - Colleague Help

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

This role Leads a programme of change to define, scope, design, build & deploy Colleague Help within Market. Indentifying opportunities across the 4 key pillars of Colleague Help, self service, query management, transaction workflow & data insights Collaborates with a wide range of people teams within market and Bengaluru people services, ensuring all change aligns to People Service Model Placing Colleague experience at the forefront of all developments Drives complex cross-functional change into the organisation through the application of ‘best in class’ project, programme and change management in a sustainable way Ensures accountable teams are set up for success with right processes, right resource and right capability Establishes and sustain an effective governance framework to ensure the appropriate level of oversight and control is in place across projects

• Delivering end to end of defined project, by being an expert on the Colleague Help Brand, Proposition, Product and ways of working
• Scoping the deliverables, and producing milestone project plan, subsequently tracking and reporting progress to the governance forum
• Ensuring that the deliverable catalogue is complete and of good quality for their project
• Delivering to agreed timeline, challenge and course correct the plan as required. Identifying and manage all risks, issues, assumptions and dependencies, escalating where appropriate
• Ensuring project plans are aligned and dependencies managed to the broader Colleague Help programme plan.
• Calling out capacity/resource issues as required and take corrective action
• Ensure milestones and key deliverables are realistic in line with key activities and adhered to
• Identifying and manage the project critical path Impact assess change requests
• Identifying and manage key stakeholders
• Completing Post Implementation Review to ensure learnings are captured
• Defining Data & Insights requirements against service level agreement expectations

• Managing senior stakeholders
• Driving delivery across multiple projects concurrently
• Success in delivering complex projects within your company 
• Prior experience working within a retail environment or working with retail businesses
• Strong engagement and influencing skills
• Great at building and leveraging relationships
• Ability to generate innovative solutions and turn these into actions
• Knowledge & Experience of interacting with Colleague Help Product, Proposition

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.