Optimisation Manager

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

Our experimentation programme goes beyond CRO. We are an experienced Experimentation Team running a mature programme of testing within a large scale Product Organisation. Our testing programme touches millions of customers and the resulting product enhancements deliver multi-million pound revenue and profit gains.

The Tesco Experimentation Team sits within the broader Analytics team and the Technology organisation. Our focus is on delivering great customer experiences across our websites, apps and digital experiences through insight and understanding driven by experimentation.

About the Role:

This is an opportunity for you to bring your experience and skill as an experimentation and analytics professional to a key role. You will actively contribute to the continuous improvement of the user experience through experimentation and insight.

You will collaborate with stakeholders to ensure that we focus on activities that genuinely make a difference to our customers and impact business goals.

As a specialist you will be part of a dynamic team that is determined to build and maintain a best-in-class experimentation programme that is at the centre of the digital development roadmap across all devices and platforms.

• Work with stakeholders to identify opportunities to improve customer experience and deliver business impact.
• Manage and run testing activity from planning to implementation to analysis.
• Build and test strong hypotheses through AB and MVT testing.
• Analyse and share results in an engaging way with actionable recommendations.
• Utilise Adobe Analytics and other insights tools to segment and evaluate test results.
• Contribute towards the prioritisation process and help shape the product roadmap,
• Follow our Business Code of Conduct and always act with integrity and due diligence

• Proven track record of managing experimentation activity in a considered way that delivers improved commercial performance and customer insight
• Customer centric mindset focused on delivering great user experiences
• Demonstrable experience of testing platforms such as Optimizely and Leanplum
• Experience of manipulating, analysing and synthesising data using different sources
• Good knowledge of experimental design and statistics for testing
• Strong communication and presentation skills
• Managing and influencing cross functional stakeholders
• University degree of 2:1 or higher in a quantitative discipline or relevant experience
• Experience in challenging the status quo and delivering innovation
• Managing and influencing cross functional stakeholders
• University degree of 2:1 or higher in a quantitative discipline or relevant experience
• Experience in challenging the status quo and delivering innovation

In addition, this experience is desirable:

• Experience of working with AB testing tools
• Experience of working with Analytics tools.
• Experience of working with Tableau
• Experience of working with Alteryx or other BI tools

Key people and teams I work with, in and outside of Tesco:

• Optimisation Managers and Analysts
• Product Managers
• UX Researchers & Designers
• Digital Analysts
• Web and App Engineers

People, budgets and other resources I am accountable for in my job:

• No direct reports
• No direct budget ownership

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.