Lead Marketplace Operations Manager - 12 month FTC

About Marketplace

Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Join us on this exciting new journey, and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

Life on the team

As a creative pioneer and inspirational manager, you’ll be an innovative business owner. The key to the Marketplace team’s success will be its ability to work with many other teams in the wider Tesco family, including Finance, Digital Product and Online Operations. No two days will be the same as you become an expert in your area of the Marketplace model. We’re building Tesco’s future, and it’s a future shaped by you.

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

• Lead the team responsible for performance management and support of live sellers on the Tesco Marketplace platform
• Manage a growing and high-performing team of Operations Managers and Executives
• Devise and deliver a long-term operational excellence plan, maintaining high performance standards for Sellers
• Maintain a solutions-based culture, identifying key issues and developing effective solutions
• Support the wider team and business with Tesco Marketplace knowledge, anticipating and responding quickly to evolving business needs
• Manage the transition for Seller handovers, finding opportunities and creating efficiencies
• Drive continuous improvement, effectively balancing the needs of Sellers, Customers and Tesco

• A well-developed understanding of online business models and economics
• Ability to bridge between critical thinking and pragmatic implementation
• Strong analytical skills and attention to detail
• Proven collaborator management and influencing skills
• Superb programme, project management, and business planning skills
• Proven experience leading and motivating a team
• An inquisitive approach and ability to thrive in ambiguous circumstances

Does this sound like the job for you? If so, we would love to hear from you!

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We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.