One Stop Customer Strategy Executive

We are looking for a Customer Strategy Executive to join our team, offering hybrid working with three days in the office and two days from home.

The key focus of this role is to manage our customer listening programme, providing actionable insights into customer sentiment and shopping behaviors to support business decisions and strategic initiatives supporting the Customer Strategy Manager. 

• I carry out regular reporting of Customer Shopping Trip measures and customer sentiment to enable key stakeholders to drive action; weekly, periodically, quarterly and ad-hoc.​
• I manage the day to day running of our third-party customer listening programme, working closely with the account team and Customer Strategy Manager to continually develop the programme.​
• I provide ongoing engagement, support and onboarding for core and franchise stores with the customer listening  programme.​
• I create, collate, and compile varied sources of data and research and translate insight to inform key business decisions aligned to our business strategy from a customer and market perspective.​
• I work on varied initiatives to support the enablement of our customer strategy; focusing on better understanding the needs of our strategic customer and how this translates into action across the business.​
• I work closely with the wider insight teams and Customer Strategy Manager to proactively review business data and identify key trends​
• Support the Customer Strategy Manager in the creation of proposition canvas’ to highlight customer and business opportunities, engaging a multifunctional work team that  identifies customer pain points/ opportunities to improve the experience in store and takes the proposition canvas right through to concept ​
• Provide the customer input lens into reviews of new propositions, working closely with relevant teams e.g., Online, Digital, Product, Customer Team.​
• Support the Customer Strategy Manager on adhoc business reporting and administration tasks

Technical Skills:

• Experience of developing and communicating a strategy across multiple channels​
• Good analysis / numerical skills​
• Strong stakeholder management skills​
• Strategic thinking to develop clear plans​
• Good time management, planning and organising skills ​
• Experience of the convenience retail sector 

Qualifications:

• Degree level qualification in Business preferred but not essential​
• Good written and verbal communication​
• Knowledge of Microsoft applications including Word, PowerPoint and Excel

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
• 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
• Discounted eye care through Vision Express
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
• Discounted Simply Health cash plan
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
• Save as you earn scheme annual invitation
• WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
• Annual leave entitlement increases with length of service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable to job role)
• Private Medical insurance (if applicable to job role)
• Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

Community Involvement

As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do .

At One Stop, we’re so proud to have raised over £10.4million in the last 10 years! Not only this, we also work incredibly hard to tackle food waste by partnering with FareShare and Olio. Since 2015 our stores have donated an amazing 1.6 million equivalent food bank meals for our communities.

Working at One Stop will allow you to get involved in supporting charities within your community and those that are close to your heart – and our colleagues have had a go at everything! From climbing mountains, to running marathons in Spain to simply organising a raffle, we’re up for anything!

Diversity & Inclusion at One Stop  

Everyone is welcome at One Stop and we're proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues. It’s a place where everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

One of the most important things is making sure all our colleagues feel welcome at One Stop and our colleague networks do a fantastic job at communicating that. They provide a safe space for our colleagues to share their thoughts and experiences, raising awareness for important issues and representing our diverse workforce. Our Colleague Networks are Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity and Women’s.

We're proud to be a Disability Confident Committed employer. We put this into practice by ensuring against discrimination and providing support to those who may need it.

Learning & Development at One Stop

At One Stop our vision is create a learning culture where colleagues are learning every day. Whether you want to focus on your personal development, build confidence in your existing role or focus on growing your career, learning will help you to achieve your personal and professional goals. We also offer apprenticeships and an internal development programme ‘Options’ where you’ll be coached, guided and supported by experienced leaders.

We’re proud to have been accredited Disability Confident Level 2 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.