Content Manager

Are you ready to make a significant impact in the technology world? As our Content Manager, you'll have the unique opportunity to join us on an ambitious journey as we build our private cloud – a venture not many companies dare to undertake. Not only is this cool, but it also sets us apart in a pioneering space where your contributions will be pivotal to our success. This role is your chance to be at the heart of a cutting-edge initiative, shaping the way we communicate our innovations internally and champion the adoption of revolutionary technical products.

The fruition of our private cloud is a game-changer in terms of scalability, agility, and security, positioning us at the forefront of industry innovators. Your role will be central to articulating our advancements and enthusing our teams about the technology we're passionate about. Through your strategic communication, you will be the linchpin ensuring that our technical team's groundbreaking work is understood and appreciated company-wide, inspiring collaboration and excitement about our shared vision for the future.

Are you ready to be part of something extraordinary? Join us and share in the pride of building something most only dream of.

In this pivotal role, you will craft and guide the content strategy to complement and elevate our product vision and goals. It’s all about connecting our products with our customers in the most engaging and clear way possible. By working closely with our design and product teams, you make certain that every word we share is on-brand, purposeful, and impactful. From improving customer experiences to establishing seamless communication flows, you ensure our narrative is not just heard but felt and understood.

• Develop a content strategy that aligns with and supports our product vision, short-term targets, and long-term ambitions

• Work in tandem with UX/UI designers, researchers, product owners, and developers to create and enhance customer experiences through content

• Set communication standards across the board, ensuring all product managers can craft their messages with consistent branding and style

• Implement documentation standards for product managers to create clear and user-friendly process documentation

• Support researchers in defining user tests and analysing feedback to inform content-related decisions, enhancing the overall user experience

• Engage with senior stakeholders to guarantee that communication strategies are in sync with Tesco's strategic direction

• Advocate for the integral role of UX writing and cohesive content practices with teams across the company, including brand and marketing

Familiarity with technical comms tools (Confluence, GitHub)

Exceptional communication skills

Ability to coach others to improve their communication skills

Proven track record as a content manager / UX author ideally in a technical discipline

Strong experience in UX writing across digital platforms, products and services and a portfolio bursting with engaging projects you’re passionate about

An understanding of UX writing best practice and the value it brings to a business

Proven track record as a content manager / UX author ideally in a technical discipline  

A sharp eye for detail and the ability to ensure consistency of language across every component, from onboarding screens to error messages

A real dedication to understanding user needs to help define the what, why and how of the problems you're solving

A gift for tone of voice and how to adapt it for different customer journeys

An understanding of the essential need for accessibility and inclusivity, specifically the use of clear language and the importance of voiceover/screen reader functionality.

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.