Associate Digital Analyst - Store Shopping Experience – Product Analytics & Experimentation (9 month FTC)

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

The Analytics and Optimisation team sits within the Customer and Serve Product department. Our mission is to deliver insightful and actionable recommendations through reporting, analysis, and optimisation; with a focus on establishing best-practice processes and enabling data-driven decision making across all product teams. Tesco Store Tills, Colleague Apps, Tesco Groceries, and Clubcard websites and apps are amongst the digital products supported by our team.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Collaborate with Store Shopping Experience Product Managers and UX leads to identify and understand their data needs, and help translate business challenges into questions and analysis, in order to make product recommendations with colleagues and customers at the heart.
• Help define business objectives/customer needs by capturing the right requirements from the right customers, and challenging assumptions.
• Participate in and contribute to setting objectives and goals for the Product teams you support and help measure these.
• Perform deep-dive analyses using a variety of data-capture and mining tools (Hadoop, Alteryx), and communicate findings and opportunities to Product teams.
• Create, maintain and automate monitoring and analysis dashboards using visualisation tools (Tableau).
• Create ad-hoc data visualisations following Tesco best-practice.
• Following our Business Code of Conduct and always acting with integrity and due diligence.

You’ll need to be able to demonstrate experience of:

• Working effectively with a variety of people from different backgrounds and with different levels of data literacy
• Explaining complex systems and complicated information to stakeholders in relatable terms – you must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority, maintaining cross-functional relationships.
• Thinking at a conceptual level across several customer interfaces (e.g. different tills, or different apps).
• Maintaining commercial and customer awareness in your work.
• Ideally, experience of accessing data using SQL
• Relevant experience in a quantitative disciple, or a similar university degree of 2:1 or higher

Personal

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter.
• Able to build solid working relationships with peers and senior leadership.
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.