Head of Online Fulfilment

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

Tesco Online is the biggest Online grocer in the UK and one of the largest in the world. Our Fulfilment Operation is fundamental to supporting the success of Online, and the greatest lever in achieving our profitability objectives. This role is passionate about the overall development of our Grocery Home Shopping operation. As a Head of Fulfilment Development, you will translate strategy into action, performing plans brilliantly and working collaboratively and cross functionally with multiple partners. You will typically lead multiple projects or be a subject matter authority.

The role has regular exposure to senior customers across Fulfilment, Online and Technology functions. Working within an agile set up, this role would suit someone who is comfortable working collaboratively and cross functionally to lead Online Fulfilment Development. Whether that is identifying our Fulfilment strategy for the future or delivering groundbreaking operating model development in our Fulfilment operation, the role is varied and dynamic.

• Ensuring Tesco project management principles are followed including partner management, set up/organisation of the programme, budget set up/controlled with cost savings delivered and communicating with/motivating squad members.
• Ensuring clear definition of the programme and scope from the start, ensuring the programme always remains on track and in scope.
• Allocating resource and engaging with relevant subject matter experts, leading and motivating them to contribute to the delivery of the programme.
• Running risk and issues, setting up and leading a clear governance programme.
• Handling interdependencies and any potential conflicts, working with others to deliver the programme objectives/scope and for the good of customers, colleagues & planet.
• Designing a clear implementation programme, working with the people and communications teams as required.
• Monitoring progress of delivery and updating team members including business leaders on the deliverables.
• Achieving great results by inspiring, engaging and leading others; you make our customers and colleagues feel valued.
• Taking ownership of processes and systems, making sure they are effective and efficient; you spot issues and swiftly find the best solutions.
• Being flexible in your approach, you can handle various projects and programmes of work across different areas within Online.
• Closing programmes down once complete and completing a post implementation review, to understand the lessons learned, sharing these with partners and ensuring continuous improvements on ‘the what’ and ‘the how’ is in place.

Operational / technical skills relevant for this job:

• Experience of performing a full programme lifecycle
• Strong strategy and proposition development as well as analytical skills
• Ability to liaison critical thinking and pragmatic implementation
• Advanced project/programme leadership skills
• Strong communication and storytelling skills (written and verbal)

Experience relevant for this job:

• Retail operations
• E2E Project Management experience including management of a complex network of partners
• Experience working in or delivering projects in a Fulfilment environment.
• Budget management and commercial competence
• An inquisitive outlook and growth mindset
• Experience assessing business opportunities and crafting then monitoring reasons

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We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 45% of base salary
• Car Cash Allowance
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.