Lead Operations Development Manager

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Tesco is the biggest Online grocer in the UK and one of the largest in the world. Our Fulfilment operation is fundamental to supporting the success of Online, and the greatest lever in achieving our profitability objectives. As a Lead Operations Development Manager you will translate strategy into action, implementing plans thoughtfully and working collaboratively and cross functionally with multiple partners.

You will lead multiple projects, people and be a subject matter expert. You will set the standard of the team, and cultivate a culture of excellence. You will work in an Agile environment as part of a squad of colleagues working towards a common goal!

• Embracing working in an Agile environment where colleagues have responsibility for crafting their own work and collaborating across different abilities to achieve common Objectives and Key Results.
• Ensuring Tesco project management principles are followed including partner management, set up/organisation of the project, budget set up/control with cost savings and customer experience improvements delivered and communicating with/motivating squad members.
• Ensuring clear definition of projects and scope from the beginning, ensuring the project always remains on track and in scope.
• Prioritising and engaging with relevant subject matter experts, leading and motivating them to contribute to the delivery of the project.
• Handling risk and issues, setting up and leading a clear governance programme.
• Handling interdependencies and any potential conflicts, working with others to deliver the project objectives/scope and for the good of customers, colleagues & planet.
• Crafting a clear implementation programme, working with the people and communications teams as required.
• Supervising progress of delivery and updating partners including business leaders on the results.
• Achieving great results by encouraging, engaging and leading others; you make our customers and colleagues feel valued.
• Knowing your stuff, sharing your knowledge and passion, the way you lead makes Tesco a great place to work and shop.
• Taking ownership of processes and systems, making sure they are effective and efficient; you spot issues and swiftly find the best and simplest solutions.
• Understanding how technology is key to the future of Tesco, making sure digital is part of key decisions.
• Being flexible in your approach, you are able to run various projects and programmes of work across different areas within Online improving different parts of the shopping trip for customers or simplifying our operations with new initiatives.
• Closing projects down once complete and completing a post implementation review, to understand the lessons learned, sharing these with partners and ensuring continuous improvements on ‘the what’ and ‘the how’ is in place.
• Manage a team of Operations Development Managers.

Operation skills relevant for this job:

• Understanding of Online business models and economics
• People Management
• Experience of executing a full project lifecycle
• Strong strategy and proposition development as well as analytical skills
• Ability to bridge between critical thinking and pragmatic implementation
• Sophisticated project/programme leadership skills
• Strong stakeholder management ability
• Excellent commercial competence and understanding of wider business context
• Strong communication and storytelling skills (written and verbal)
• Ability to influence at all levels
• Experience in using advance project management methodologies

Experience relevant for this job:

• Retail operations.
• E2E Project Management experience including management of a complex network of collaborators.
• Experience working in or delivering projects in Fulfilment/Supply Chain environments.
• Budget management and commercial savvy.
• An inquisitive outlook and growth mindset.
• Record of effective joint business planning and delivery of cross-functional initiatives from concept to trial and rollout.
• Experience of broad partner management, including executive levels and developing networks beyond your function.
• Strategy formulation, business development, corporate development in Online / Retail context.
• Experience sizing business opportunities and crafting business cases.
• Project Management Qualification e.g. Six Sigma, APM

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We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.