UX Designer - Customer

We’re looking for a resourceful, imaginative and ambitious UX Designer to join our multidisciplinary team. 

As a Midweight UX Designer at the UK’s largest supermarket, you’ll be shaping experiences that help millions of people shop better. You’ll help discover new opportunities, contributing to the intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll get to know business goals and user expectations, helping create design solutions that exceed both. And you’ll become an expert in testing, iterating and improving what you do and how you do it.  

Audiences don't get bigger or more diverse than this. We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll really need to roll up your sleeves and get stuck in. You'll need a big appetite for human-centred design, customer research and data and analytics. Collaboration mixed with expertise and insight is the recipe for successful design. So you’ll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers. 

Our secret ingredient is our digital design system. So, you’ll need some experience using one, whether it's just a pinch to improve a prototype or a big dollop to shape a whole user journey. 
 

Here’s a taste of what you can expect. 

You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive. 

• Design large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions   
• Be involved in all UX process activities including discovery, design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping.   
• Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience 
• Champion human-centred design inside and outside of your team.   
• Work within and across agile squads to design, develop and improve the customer experience across our digital products.   
• Partner with UX researchers to help your team develop empathy for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, unmoderated, usability testing and more.   
• Use quantitative data and partner with the analytics team to help inform your work.   
• Work closely with multidisciplinary teams, finding new opportunities for improvements.   
• Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.   
• Help facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.  
• Produce design executions that use inclusive design principles and align with W3C accessibility guidelines 
• Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.   
• Collaborate with the Design System team to help evolve the Design System based on user needs   
• Help other disciplines understand the value design can bring to a project to build the best products.   
• Provide feedback to other designers to help strengthen your team and Tesco as a whole.   
• Help your team mates build experience, strong decision-making skills, and empathy for our customers.   
• Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.   

• A strong portfolio of delivered design work demonstrating your expertise across web, responsive and native apps.  
• Experience in high-profile design projects in a customer-facing commercial environment.  
• Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.   
• A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.   
• Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar.  
• The ability to use both quant and qual insight to inform decision-making. 
• Experience at carrying out or participating in customer research, including interviews, observation and usability testing. 
• Proficiency in interaction design for web (desktop and mobile) and native applications   
• Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.   
• Experience collaborating closely with multiple disciplines including product and engineering.  
• Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.   
• The ability to coach, mentor and set standards for ways of working for more junior team members.   
• Previous experience in the retail sector is an advantage. 

#LI-RL1
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We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.