Product Manager - Order Fulfilment

Product managers at TESCO Technology are passionate about solving problems. They take accountability for complex and company strategic products, and are empowered to drive the product strategy, the roadmap and the outcomes. Driven by curiosity and innovation, coupled with strong partnership with Business, Engineering and Data Science teams, our product managers create value for our Customers and Colleagues globally.

Order Fulfilment Technology area

The purpose of Order Fulfilment Technology is to enable an omnichannel experience for our customers by enhancing the capabilities of our internal order management platform. Tesco’s order management platform enables Tesco to promise and execute the online order of our customers. The capabilities within our platform enables us to provide a differentiated experience to our customers.

• Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:
• Have complete ownership of a complex API or engineering platform component involving multiple internal/external stakeholders and drive the Product strategy and execution for that Product.
• Formulate the vision, strategy, and roadmap for the Product you own and work with others to align the strategic priorities, dependencies and roadmap across.
• Responsible for identifying the key measures of success (OKRs) and the resulting performance/adoption of the product(s).
• Leverage your domain knowledge in the area of order management / Quickly build domain knowledge and assess new opportunities (gathering ideas, research, carrying out analysis, refining and prioritising new requirements).
• Plan and co-ordinate significant product efforts that have dependencies on multiple products and delivery teams.
• Steer sprint / release planning sessions in conjunction with engineering counterparts to effectively deliver maximum business value with the least effort.
• Identify and drive improvements in the performance, and service levels are measured to ensure quality, reliability, and security.
• Lead discovery work around minimum viable products (MVP) for any new feature, collaborating with delivery teams and internal / external stakeholders to prototype and validating MVPs.
• Help the team in breaking down complex pieces of work and create epics and stories to break down large programmes into smaller, deliverable chunks of value that can be delivered faster.
• Be accountable for the performance / adoption of the Products and work towards increasing the customer base.
• This role will best suit an individual who enjoys working as part of a team, is well organised and pragmatic, a lateral thinker with an inquisitive mind and motivated to make change things for the better and, most importantly, puts our customers first.

• Articulating a complex product strategy in terms of consumer and business value.
• Experience and understanding of agile techniques to deliver world beating products
• Thinking at a conceptual level across a number of platforms (web, mobile, tablets, store apps).
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• Experience managing work completed from external agencies to ensure the highest standards are met.
• The ability to influence without authority.
• Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions.
• Product management best practice and methodologies and strong technical acumen.
• Technical competence to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested.
• Understanding the impact tech debt is causing, and the value tech upgrades can bring in, and can hold objective conversations with your technology counterparts to prioritize it during any sprint.
• Prioritising and decision-making skills, demonstrating experience of having made good decisions / judgements around business priorities and resource allocation.
• Prior Knowledge of Retail E-commerce Order Management and Marketplace will be preferred as it will come in very handy in this role
• Familiarity working with multi-cultural, geographically distributed teams

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.