Product Manager

Tesco Bengaluru

We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.

At Tesco Business Solutions, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best-in-class intelligent Business Services model. We do this by building a world class business services model by executing services model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.

Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues, who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Important Notice: 

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. 

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. 

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at recruitment_compliance_india@tesco.com 

About the role:

As a Product Manager in the Chatbot team, you will join our dynamic Customer Support product team. Your mission will be to optimize our Chatbot functionality by leveraging advanced AI technologies, enhance Customer Support web pages, and drive efficiency while promoting self-service support solutions to Tesco’s customers.

This role is integral to our broader Product team, which develops innovative tools and capabilities for Loyalty and Support. In this position, you will focus on optimizing our Chatbot functionality and enhancing Customer Support web pages. By integrating AI-driven solutions, you will help us stay at the forefront of customer support innovation, delivering a seamless and intelligent support experience.

Additionally, your team will be responsible for expanding the reach of our Chatbot by integrating it into other channels, ensuring a consistent and accessible support experience across all customer touchpoints.

You will be responsible for

-Partner with a cross functional team to set the long-term direction of the product in line with the wider organisational strategy and user needs.

-Own and drive the product roadmap by executing on current and new initiatives; influence stakeholders and work through dependencies across multiple teams.

-Be accountable for the performance & adoption of the product in line with the agreed Outcomes and Key Results (OKRs).

-Lead discovery work around a minimum viable product (MVP) for new product/features, collaborating with user experience, engineering teams to prototype and validate the MVP.

-Document and break down complex product requirements and acceptance criteria to enable the development teams to deliver valuable product increments with optimal risk and effort.
-Follow agile product management practices; maintain a prioritised product backlog, run key ceremonies and work closely with Engineering and User Experience teams.

-Drive experiments based on defined hypotheses; creating robust data-driven decisions on product improvements and their influence on overall product performance.

-Prioritise coordinate and communicate the resolution of live product issues independently.

-Demonstrate the features of the product to different audiences in the wider and immediate Tesco teams, building awareness of the product and its capabilities.

You will need

-Product Management experience in modern software product development context, using agile practices, in collaboration with colleagues from UX, Engineering and other disciplines.

-Knowledge of tools and techniques for road mapping, backlog management, prioritization and dependency management.

-Experience in understanding quantitative and qualitative data, building hypothesis, defining experiments (A/B Testing) and setting target outcomes.

-Proven experience of having worked on a product that led to the delivery of value to users. B2C and/or developing products for web or native app channels is desirable.

-A balance of capabilities across stakeholder management, adaptability, effective communication, leadership, customer-centricity.

-Proven success of having managed a complex technology product that led to the delivery of significant value to your stakeholders

-Have great prioritization and decision-making skills and have made good judgement around business priorities and resource allocation, etc.

Product Management experience in modern software product development context, using agile practices, in collaboration with colleagues from UX, Engineering and other disciplines. Knowledge of tools and techniques for road mapping, backlog management, prioritisation and dependency management.