Technical Programme Manager

Tesco Bengaluru

We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.

At Tesco Business Solutions, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best-in-class intelligent Business Services model. We do this by building a world class business services model by executing services model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.

Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues, who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Important Notice: 

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. 

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. 

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at recruitment_compliance_india@tesco.com 

The Tesco Fulfilment operation is a recognized world leader across the retail industry in making sure that customers can always get the products they want whether in store or online. Within that, the OFS product domain is one of the key domains delivering Tesco’s online GHS (Grocery Home Shopping) platform, processing around1.5 million customer orders each week. OFS surfaces delivery options and makes decisions on how we fulfil both physical including Whoosh deliveries and Marketplace products; and digital products such as gift cards, mobile top-ups, or Clubcard reward vouchers. This is an amazing opportunity to deliver valuable impact at scale, by reducing our operating costs or to enable our ambitious growth plans through new propositions like online clothing.

Our challenge is to create a strategic, scalable and user intuitive fulfilment platform to maximize and optimise resources and increase the end-to-end fulfilment efficiency.

We have experienced and growing Product, Engineering and Programme teams who are responsible for building the technology solutions needed to support and deliver the Fulfilment plan. The missing ingredient is you, a Technical Programme Manager who can work with multiple Product, Engineering teams, vendors and stakeholders to deliver increased value from our Fulfilment Platforms now and for the future. Think you’re the person for the job, come join us!

Your Contribution

•   Deliver complex programmes with multiple business and technical risks that will unlock value of key Tesco business priorities 
•   Collaborating with Product teams to create and communicate long term roadmaps
•   Contributing to the forecasting and budgeting for the stream of work
•   Create and track a plan to deliver the programme goals & KPI’s, including the technical implementation plan 
•   Manage dependencies across platform and technology teams to deliver transparency and visibility for key outcomes
•   Able to foresee potential risks and issues, facilitate discussions that lead to decisions accepted by all. Escalating where appropriate. 
•   Managing the trade-offs between competing priorities for resources and understanding of the business value, its contribution to the growth plan and cost of delay
•   Able to understand a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans 
•   Have good knowledge of engineering best practices and practical infrastructure implementations to appreciate delivery challenges 
•   Understand technology concepts, grasp new ones quickly and appreciate their implications on delivery 
•   Effectively manage incidents, ensuring stakeholders are updated with the right information to drive the correct decisions. Followed by conducting Post incident reviews, effectively communicate the output and follow up on the next steps 
•   Proactively identify problems, working closely with Product and engineering teams to quantify their impact and prioritise fixes
•   Build positive relationships with internal & external stakeholders to deliver software, co-ordinate rollouts or installations, or professional services

Key Skills and Experience  You’ll need to have demonstrated experience of: •   A proven record of accomplishment in delivering technology •   Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience •   Strong understanding and managing within an agile framework through the entire Software development Lifecycle •   The ability to influence without authority and bring people with you •   Strong Project; Stakeholder & Programme management skills •   Demonstrate resilience during incidents or change and continue delivery •   Understanding of agile techniques to deliver world beating products.  Personal  •   Flexibility to deliver in a 24x7 environment •   Ability to plan and organize; responsiveness; self-starter •   Able to build solid working relationships with peers and senior leadership