Lead Product Manager – Profile and Segmentation

This is a key and exciting role that puts you at the heart of our customer’s experience. The profile and segmentation product team are responsible for managing the product vision, strategy and development of one of Tesco’s core technology foundations – an API Platform that makes it easy for customers, colleagues, and partners to have a personalised experience when they get along with Tesco via whatever channel they use.

Our product team are also the source of our customers’ personal, contact, and preference information.

Across our combined core capabilities, we enable the Tesco business to better understand, optimise and enhance our customer’s personalised brand interactions, such as tailored shopping experiences or relevant communications.

How we talk to our customers and what we talk to them about are core to our ongoing strategy. Our platform capabilities enable millions of positive customer engagements per day, across our online journeys and with every in-store purchase on our tills. We are central to almost every customer touchpoint that Tesco offers.

If you’ve ever shopped with Tesco then you are already a user of the Profile and Segmentation platform capabilities. We can’t wait to see how you’ll help us shape them for the future!

• You are extraordinary practitioner of Product Management, you will coordinate, own, and prioritise development of our platform capabilities balanced with tactical short-term priorities, on both new build and legacy technology stack/s.
• Line Management of a team of product managers (3-4) and utilising your mature servant leadership approaches to ensure they are set up to achieve success towards our outcomes and metrics.
• Using your depth and breadth of knowledge in product management, agile delivery, and people leadership, you’ll grow the product practice and community through forums, showcases, and share’n’learn sessions.
• Strong understanding of technology, systems, and APIs, as working predominately on developing platform capabilities.
• Champion platform thinking to deliver common capabilities and services that can be used by many consumers, and using standards for integration across the Tesco tech estate.
• Drive future platform capabilities incorporating future state and legacy services.
• Owning the development plans: shaping the domain strategy, defining, and prioritising business requirements and working with the different business units to ensure shared outcomes are achieved.
• Work with other Product Managers, architects, and the development teams to deliver your roadmap using agile methodologies: defining value, prioritising requirements, answering development questions, and resolving issues, always putting the customer first.
• Proactively seeking improvements to our product and agile ways of working across the various teams involved in the development and ongoing management of our retail platform portfolio.
• Supervising and understanding emerging market trends, business models, and the potential use of new technologies. Able to incorporate those into your strategy and complete new opportunities for Tesco.
• This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a creative problem solver with an inquisitive mind who is motivated to make change for the better and, most meaningfully, puts our customers first.

Experience relevant for this job

• Have proven success in managing a team of very hardworking and driven product managers
• Have prioritised multiple ideas and delivered (at least 1 new product/idea) from conception to launch, through standard product development lifecycle, achieving measurable success across defined KPIs.
• Ideally domain expertise in the relevant functional area, however ability to drive outcomes in large sophisticated organisation will be highly relevant.
• Efficient in partner management and has ability to steer the team in the right direction by putting the best team members on the most value generating Products/ Business priorities
• Knowledge and experience of modern product management best practices and methodologies and strong technical competence
• Technically competent to influence and understand available solutions, context and approach, and aid engineering in estimating the feasibility and complexity of solutions.
• Understands the impact of Tech Debt and the value that tech improvements can unlock for your products
• Can hold objective and difficult conversations with technology counterparts to prioritize high-value and high-impact outcomes
• Desirable: Knowledge and experience of the paradigms and trade-offs surrounding software architectures and software technical design choices.

Skills relevant for the job

• Ownership, responsiveness, and commitment to lead our direction and deliver on the work.
• Strong decision making and prioritization skills, especially when multiple trade-offs are involved, and fast decisions are required
• Emotional intelligence and good listening skills to understand the needs/ problems of your customers, partners, and your team.
• Great coaching skills and have successfully developed Product managers under your leadership that deliver outcomes and results.
• Exceptional communication skills; your able to gain the respect and trust of team members and others working with you through your positive actions and behaviours.

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.