• Role model great service

    and coach your team to do the same

    2 colleagues having a conversation at the Dotcom Centre warehouse
  • Role model great service

    and coach your team to do the same


    3 colleagues having a conversation at the Dotcom Centre warehouse
  • Role model great service

    and coach your team to do the same

    2 colleagues having a laugh

Key information

Typical Shifts: Various

Salary Range: Competitive

Locations: Nationwide

Becoming a Manager in a Tesco Customer Fulfilment Centre gives you a leading role in the newest part of our retail operation. Our Customer Fulfilment Centres are large, fast-paced and fast-growing, with more than 72,000 orders to pick and deliver each week. So it’s an exciting chance to put your skills, experience and instincts to the test: chasing opportunities, finding better ways of working and getting things just right for our customers.

You’ll be a role model, helping colleagues to know and love our products and services, getting everyone stuck in with community projects and proving just how much we can achieve together.

You’ll get to grow your own team – by spotting talent, making sure your team is trained, and giving them the feedback and support they need to be their best.

We’ll look to you to maximise sales, impact and presentation, while making sure everything is safe and compliant, and everyone’s in the right place at the right time.

This role is what management should be: leading your colleagues and making a difference for your customers.

You’ll be someone who can lead and inspire a team, build loyalty and give customers great service. You’ll need previous management experience and be able to meet targets, provide training and stick to our guidelines.

Above all we need you to put people at the heart of everything you do:

• Talking to colleagues, to share and encourage new ideas and best practice
• Being warm and welcoming, and taking time to recognise and listen to others
• Building a strong team spirit and a network of relationships that stretches beyond the Customer Fulfilment Centre

And to succeed you’ll have what it takes to be a leader:

• Looking ahead and seizing opportunities
• Acting quickly to do what’s right for colleagues and customers
• Thriving on change and leading people through it together
• Doing the right thing, even if plans aren’t working out
• Knowing how to be at your best – and exceeding expectations

This is a hands-on job where things move fast and opportunities are everywhere. As a manager you’ll have all eyes on you to make sure everyone is fired up, focused and working in the same direction. To help you flourish in such a fast-paced role we’ve got a well-defined way of working that you’ll be expected to master.

It’s a big commitment: as a retailer, you may need to work five days out of seven at the Customer Fulfilment Centre, with shifts to fit the working hours – including some Sundays and Bank Holidays.

But as our managers will tell you, it’s incredibly rewarding – both day-to-day and in terms of the potential for your career with us.

• Your Customer Fulfilment Centre Manager
• Your management team colleagues
• Your colleagues
• Your customers

Excited by the chance to lead and develop a team, as well as get out of the office and make a difference? Then this could be the opportunity you’ve been looking for.

If you share our values and if you have the qualities we’re looking for, then we’d love to hear from you.

To apply, we’d like you to complete a questionnaire about managing real everyday retail situations. We’ll then arrange a telephone interview, and from there we can meet up for face-to-face interview and assessment.