Product Manager – Customer Fulfilment Automation

The Product Manager in Customer Fulfilment Automation will get the opportunity to build industry leading automation solutions for fulfilment sites to help transform Tesco and the retail landscape and help solidify Tesco as a frontrunner in the online retail domain.

In this role, you will be involved in overseeing the development of automated fulfilment technologies for the company's online strategy. The Product Manager will drive product strategy, working closely with Business Operations, collaborate with various stakeholders to optimise fulfilment processes, saving costs and improving customer satisfaction. This includes working with third-party vendors, defining capabilities, evaluating the market for product solutions and leading the transition towards a product-led mindset. The role requires experience in product management, a deep understanding of user needs, and the ability to work across teams to develop and execute product strategies. Key responsibilities also include leading product discovery, prioritising capabilities and tasks, managing a SCRUM team’s backlog, and supporting junior team members. Operational skills required include problem-solving, communication, and collaboration, while experience in product management, software development, and backlog prioritization is essential. Hands on experience of using tools like JIRA for backlog management, MIRO, Confluence & Aha for discovery and strategy formalisation.

As Product Manager in Technology, you are expected to ensure your products are built with the highest levels of resiliency, security, reliability and have the required degree of observability to improve the overall quality and can continuously improve colleague and customer satisfaction.

• Knowledge and experience of product management best practice & methodologies.
• Proven success of having managed a complex product that led to the delivery of significant value to your stakeholders
• Understand User Research/ Design Thinking concepts and applied those for your product work.
• Good knowledge in the use of Tools & Techniques for Backlog prioritisation, managing dependencies and for gaining insights using available data points.
• Broad knowledge and understanding of the technologies relevant to product management.
• Knowledge and experience of software development methodologies and processes.
• Engages with and am actively involved in market research, leveraging insights to shape the vision and strategic direction of the product in line with business and Technology goals and customer expectations.
• Skilled in using various data types in different situations and know when to use quantitative and/or qualitative data
• Understands the Product Management lifecycle, product delivery process and the importance of an Agile mindset to discover, design, define, develop and deliver small increments of the most important opportunities that will drive growth and value for my product
• Knows how to use relevant tools to produce and update roadmaps for the product areas
• Understands the importance of a product roadmap in creating buy-in from stakeholders and other teams
• Understands the business, including the key commercial drivers, business metrics and performance indicators, and can play a part in the decision-making process.
• Able to coach colleagues from all disciplines to have a product mindset enabling them to be value centric in their decision making

• A methodical and analytical approach, great problem-solving skills and can provide logical answers to complex problems.
• Used good prioritisation techniques to refine & groom your feature backlog regularly.
• Attitude and the aptitude to learn new product area/domain quickly.
• Excellent written & verbal communication skills 
• Great presentation & persuasion skills 
• Team Player who could work collaboratively with other members of the team
• Hands on experience of using tools like JIRA for backlog management, MIRO, Confluence & Aha for discovery and strategy formalisation.

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We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.