Product Manager

Tesco Bengaluru: We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
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Product Manager – Personalisation

Job Introduction

As the Product Manager for Personalisation; you will guide core Machine Learning/AI and Data Science capabilities from creation through to execution. You will focus on building data driven features at scale providing relevant and personalised products to our users; impacting core business and customers metrics.

You will be part of the Discovery & Personalisation product team; responsible for managing the product vision; strategy and development for a personalised product ranking capabilities and associated customer experiences that are key to solving problems related to how Tesco customers find; discover and build their baskets; across all verticals and Tesco markets.

Main Responsibilities

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business; the following provides an overview of the role’s key responsibilities and measures;

- Defining and building high-scale; low latency personalisation service; including definition and tuning of algorithmic parameters to drive best customer and business outcomes

- A skilled practitioner of Product Management; you will own; manage and prioritise a quantitative focused backlog to deliver meaningful improvements across a wide range of Tesco customer touchpoints; using agreed OKR’s and KPI’s for coverage; relevance and performance

- Leading the development plans: contributing towards the overall personalisation strategy; defining and prioritising business needs and working with the different business units to ensure their plans are integrated.

- Work with other Product Managers; stakeholders; Data Science and the Engineering teams to deliver the personalisation roadmap using agile methodologies: prioritising requirements; answering development questions and resolving issues; always putting the customer first.

Skills relevant for the job
•Highly numerate and comfortable working with data
•Excellent written and verbal communication skills
•A methodical/ analytical approach and great problem-solving skills
•Great presentation and persuasion skills
•Team player who could work collaboratively with other members of the team
•Ownership; responsiveness and commitment towards assigned work
•Strong decision making and prioritization skills; especially when multiple trade-offs are involved
•Empathy and good listening skills to understand the needs/ pain points of your customers
•Knowledge of Agile methodologies; writing effective user stories & acceptance criteria
•Understanding of User Research/ Design Thinking concepts
•Understanding of data science concepts and Machine Learning models